Frequently Asked Questions

General Questions

Do you provide design services?

We sure do! We offer custom design services for all the products we sell on our website.  Each product page has the price listed for the design service. For more information, please visit our Design Services page.

What currency are you listed in?

As we are a Canadian printing company, all our prices are listed in Canadian dollars (CAD).  This actually makes it great for Americans, since they’ll be paying a lower price than what is listed on the site because of the dollar.  To check how much you would be paying in USD, you can use Google’s Currency Converter here.

Do you offer custom items and sizes?

Yes, we do.  Please fill out our Custom Printing form and we will email you a quote.

Do you offer samples?

At this time we don’t mail out samples of our products, but we plan to change this soon.


 

File Requirements

What is CMYK?

CMYK is the colour mode that we require all files to be sent to us in.  If you send us an RGB file, the colours may not print how you would like. If you have a designer program like Photoshop, Illustrator or InDesign, you can easily check if the file is CMYK by opening it and checking the colour mode.

What type of files do you accept?

We accept JPG, PNG or PDF files. Please do not send us the native files (ie. PSD, AI or EPS).  Also, JPG, PNG and PDF files are usually also smaller in size and easier to transfer over the internet.

What are your requirements for the final files?

All files must be in CMYK colour mode, 300 DPI, provided in JPG/PNG/PDF and have a 0.25″ bleed.

What if something is wrong with my file?

If we notice something is wrong with your file, we will email asking you to fix it or depending on the issue, we can fix it ourselves at an additional fee of $15.  Issues that usually arise with files are:

  1. They are the wrong size
  2. They do not have bleed
  3. Text is too close to the edge
  4. They are not 300 DPI; or
  5. They are not in CMYK colour mode

 

Online Ordering

How do I upload my files?

On each product page, you will be able to upload a zip file before you add to cart. If you only have one file to upload, you do not need to zip it.  If you do not know how to zip your files, please read about zipping files.  Alternatively, you can email us the files at printing@blueoceanshores.com.

Can I split my order?

No, you cannot split orders.  When you choose the quantity, it only refers to one design.  So if you choose 1000 business cards, we cannot take two different business card designs at 500 each.

What payment methods do you accept?

We take Paypal, which will allow you to pay with your credit card.  You do not need to have a Paypal account to make a payment.  Our Canadian clients are welcome to pay with Interac Email Transfer if they prefer.  Please contact us in advance for this option.

Can I make special notes about my order?

Yes you can.  On our checkout page, just before you place your order, there is a box for you to add any special notes or instructions that we would need to know.

How do I reorder?

Login to your account page and find the order that you want to place again.  There will be a “Reorder” button beside it.  It will add your exact order to the cart again and you can proceed with checkout.

Can I send my files by email?

Yes, you can email us your files.  If you are uncomfortable using the upload file option on our site, you can email the files directly to us at printing@blueoceanshores.com.  If they are large files, we recommend using wetransfer.com (a large file sending website).

Can I cancel my order?

If production has not started your order as yet, you can cancel your order.  Email us as soon as possible, so we can see if production has started.

How do I view my order status?

You can view your order status by logging into your account and viewing your order. You will also receive an email every time the status of your order changes.

Do I get a proof?

We have quality control that will always check your files to make sure there will be no issues when printing.  If there are any issues, we will notify you by email.


Shipping

What shipping courier do you use?

We use UPS and a tracking number is provided when we ship your order.

How long before I receive my order?

Our products have the printing turnaround time specified on each page.  (Usually ranges from 2-5 business days, depending on the product).  Once it ships out, you usually receive it anywhere from 2-5 business days, depending on where you are located.  A tracking number will be provided when it ships.

Where are you shipping from?

We print in Toronto, Ontario, Canada and ship it out anywhere in North America.

Am I charged custom fees?

No, you are not charged custom fees.  We ship from Toronto, Ontario, Canada and any USA addresses will not be charged any custom fees.

How much is shipping?

We charge a flat rate of $20 shipping on all orders across Canada and the USA, no matter the size.

Do you offer blind shipping?

Yes we do.  All of our orders are blind shipped (no labeling from our printing company) for the convenience and privacy of our customers.


Returns

What is your return and refund policy?

Due to the nature of our industry, once we print, the product is complete.  We do not accept returns, however, if there is an issue on our end, we are happy to rectify it.  If it’s related to spelling mistakes, reprints will be at your expense, so please make sure you proofread all your materials.  If there are any other issues, please don’t hesitate to contact us to discuss.